I’ve been using MediaFire as my general “online file storage” location for a little over a year now, and I really like the cut of their gib. It’s well organized, you have lots of control, and the free account covers most of what the average user could ask for.
The only real limit that I’ve encountered is the “maximum possible upload size per file” of only 100MB. It doesn’t happen that often, but it gets in the way every once in a while. Recently I came into some money, so I decided that I should just pay the $60 (for a year) and see if I could actually make the Pro Account worth it.
In the process of upgrading my account, I chose to pay using Paypal. After agreeing to their Terms & Conditions I was redirected over to Paypal, sent them some money, and then redirected back to a “success screen” at MediaFire. But when I went to upload a file larger than 100MB, everything was still as if I only had a free account. I hit back a bunch of times, trying to find the “success” screen and I found this in it’s place:
Paypal sent us back some invalid data! Please contact support@mediafire.com immedaitely [sic] regarding this issue or try to use a credit card. (-144)
I emailed support@mediafire.com asking what was up, but the email was sent back to me saying that there was a failure trying to send it. I was at an impasse. Do I try to contact them through some other means, or do I just submit my payment again but with a credit card? I really did not want to pay them twice.
Just as I was thinking that, I got an email from Paypal saying that I a “recurring payment has been created” with MediaFire. I checked my paypal account and, sure enough, I was charged $59.70 by MediaFire for a Pro Account, but I sure as hell don’t have Pro Account features enabled on my account.
So, I went over to support.mediafire.com and submitted a ticket explaining my situation. It’s been about 24 36 hours and I haven’t heard a single thing back from them. I know that that’s not that long (that), but in this day and age you’d think I would have at least got a “we’re looking into this” message or something. And it’s not like this is hard to fix, just go in and manually flip the “Pro Account” switch.
While I wait for MediaFire to get their shit together, I’m doing the last thing that a brand new paying customer should be doing: looking around to see what the competition has to offer.
